Shipping Policy
Last updated: September 26, 2026
Where we ship
We ship to addresses in New Zealand only. We do not ship outside New Zealand.
Processing time
Orders are handed to the carrier within 1–2 business days of being placed (business days, excluding New Zealand public holidays). During launches and holiday peaks processing can take a little longer; we will say so on the homepage.
Shipping options and delivery times
| Method | Delivery estimate | Cost |
|---|---|---|
| Free Shipping | 5–8 business days | Free |
| Standard Shipping | 3–6 business days | NZ$8.80 |
| Priority Shipping | 1–2 business days | NZ$26.40 |
Delivery estimates count business days from the day the order ships, not the day it is placed, and are estimates rather than guarantees. Remote or rural New Zealand addresses may take a few extra days. The options and prices above are exactly what you will see at checkout.
Tracking
You will receive an email with a tracking link as soon as the label is created. Tracking can take up to 24 hours to show the first scan.
Address changes
Check your address at checkout — we cannot change it after the order ships. If a package is returned to us as undeliverable we will contact you to reship it (shipping charged again) or refund the items.
Lost, stolen or damaged packages
If tracking shows delivered but the package is missing, wait 48 hours (carriers sometimes scan early), check with neighbors and your building, then email us. If it does not turn up we will file a carrier claim and send a replacement. Damaged on arrival? Send a photo within 7 days and we will make it right.
Contact
Deondre Turner, 50 Glenwood Rd Apt 125, Greenville, SC 29615 · [email protected]